Refund policy

We want you to feel confident shopping with Homantics. Here’s how returns, refunds, and cancellations work.

Return window
You have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unused and in its original packaging
• All original tags and accessories must be included (where applicable)
• Proof of purchase is required

Return shipping
The customer pays to ship the item back. After we approve your return request, we’ll send you the return address. Please don’t send items back before you hear from us.

How to start a return
Contact us through the Contact Us page or at support@homantics.com. We may ask for photos of the item and a short description of the problem, so we can check any damage, defect, or wrong item.

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or not as ordered, contact us within 30 days of delivery. We’ll send a free replacement or offer store credit.

Refunds
After we receive and inspect your returned item, we’ll email you to confirm. Approved refunds go to your original payment method within 14 business days. Refunds aren’t available on sale or discounted items, but we may offer store credit depending on the situation.

Cancellations
You can cancel an order within 24 hours of placing it, as long as it hasn’t shipped. We start processing orders quickly to deliver fast, so once an order has been processed or shipped, it can’t be cancelled. You can still return it after delivery under the rules above.

Questions?
Email support@homantics.com or use the Contact Us page.